Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

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Frequently asked question!

Hi, How can I help you? Search for your answer in these categories

Orders

Can I change or cancel my order?

Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.

Can you exchange items?

Unfortunately, we cannot offer exchanges. However, we offer a hassle-free 120-day return policy. If you need a different size or color of an item, you can return the original item for a full refund and place a new order. If you order the same model again in a different color or size, we can ensure that you keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.

Shipping & Returns

Which countries are the products delivered to?

Orders placed on this shop can be sent to Europe and North America. For shipping to other countries, please contact us at our contact page.

How much does the shipping cost?

Delivery is free in the US for purchases over $70. Otherwise, delivery is $8. We also offer free shipping on orders of $49+ in select regions. Orders are dispatched via GLS parcel service to your home address.

Which shipping methods do you offer?

We dispatch all orders via GLS parcel service, which offers reliable delivery to your home address. Tracking information is provided with every order so you can monitor your shipment in real-time.

Account

Do I necessarily have to create an account to order?

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Do you save my bank details?

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

Payment

What types of credit cards do you accept?

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.

Get in touch

Have questions about your order, or a general enquiry?